>> People Who Fail to Deliver What They Promise

It's frustrating when co-workers promise to help us with a project and then leave us high and dry. How to ensure that people do what they promise? Try to:

	Ensure that you and the other person agree on what he or she should do.
	Establish a deadline you both agree on.
	Set milestones that involve some type of output and follow up.
	If necessary, involve management either to clear the other person's schedule or to enforce the agreement. Reward for success: Bonus "Atta boys" Recognition lunch Day off Gifts, such as t-shirt or other company memorabilia Post results on company's intranet or prominent bulletin board Penalize for failure: Lost bonus (all or part) Unfavorable mention in regularly scheduled reviews Mandatory overtime Post results on company's intranet or prominent bulletin board (only with HR approval)